Dear Valued Customer,
Thank you for choosing our products! To ensure your rights, please carefully review the following return policy:
- Return Eligibility
Timeframe: Return or exchange requests must be submitted within 7 days after receiving the product (based on the delivery confirmation date).
Applicable Cases:
The product has quality issues or shipping damage.
Non-quality-related returns require the product to be unused, undamaged, and in its original packaging.
- Return Process
Contact Customer Service:
Submit your request via official channels (e.g., phone/online chat), providing your order number and a description of the issue (photos/videos are recommended for verification).
Review & Confirmation:
We will respond within 1 business day to arrange the return/exchange.
Return Shipping:
The product must be returned in its original packaging, including all accessories, manuals, and free gifts.
Quality issues: We cover return shipping costs (proof of postage required).
Non-quality issues: The customer is responsible for return shipping fees.
- Refund Details
After receiving the returned item, we will inspect it and process your refund within 7 business days.
The refund will be issued to your original payment method. Processing times vary by bank/payment platform (typically 1–5 business days).
- Important Notes
Returns will not be accepted if:
The return period (7 days) has expired.
The product shows signs of use, damage, or missing parts.
The return is due to customer error (e.g., incorrect model selection).
The item is non-returnable (e.g., custom-made or perishable goods).
For assistance, contact our customer service:
📞 Phone: +86 27 5401 8434
✉ Email: Searchstars.official@gmail
⏰ Hours: Monday–Sunday, 9:00 AM–6:00 PM
Thank you for your trust and support. Happy shopping!